Toxic Personalities and Difficult Situations: The Art to Gaining the Upper Hand

Many people are unaware of the negative impact they are having on those around them and others gain satisfaction from creating an environment of chaos and pushing others’ buttons. Either way, you must work cooperatively and collaboratively with others to get your job done. This program will teach you how to handle those who can obstruct workflow with a toxic presence, address the root cause of negative behavior patterns and provide strategies to overcome them.


It's imperative now more than ever to master the art of one-on-one, face-to-face communication. While unintentional, the heavy reliance on digital communication may lead others to perceive you as having poor interpersonal diplomacy with a lack of professionalism; this could cause unintentional consequences when dealing with toxic personalities in difficult situations.  In this program you'll receive the strategies, coaching and feedback you'll need to build your confidence and competence when engaging others in challenging face-to-face interactions.

What You Will Learn

You will learn:

  • The source of most poor behavior patterns.
  • The key factor that stimulates defensiveness and an automatic dislike of what you have to say
  • How to improve the negative perceptions others have of you
  • How to self-correct, self-soothe from your own personal toxicity
  • How to address roadblocks in communication
  • Key strategies on how to respond to toxic personalities in difficult situations
  • How to neutralize emotionally charged situations, plus more!

Who Should Attend

Professionals who want the strategies and coaching to communicate in a professional and positive manner in a variety of challenging situations. 



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